NOUR · The medical assistant01 / 10
Your clinic, connected. First message to signed care plan.
NOUR is OTONOMY's medical subsystem: a Digital Expert who runs patient intake on WhatsApp, books the visit, listens in the consultation and drafts the care plan — and a workspace for every seat in the clinic: doctor, reception, pharmacy and management.
NOURCedar Hair Clinic · Dr. HaddadTodayPatientsInboxReports- Concern
- Temple thinning
- Duration
- 1 yr · faster
- Family
- Father
- Previous care
- Minoxidil
- Budget tier
- Mid
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Auto intake02 / 10
Intake runs itself — on WhatsApp, day and night.
Nour answers the patient on WhatsApp, Facebook and Instagram, asks one or two questions at a time — always with empathy — and requests the photos the doctor needs. The doctor gets a clean intake brief, and Nour books the visit straight into the doctor's availability.
- Concern, duration, pattern, history, previous care, budget tier and photos
- A routine / priority / urgent banner on every brief
- Books from the doctor’s hours, then sends pre-visit instructions and the location
- Mirrors the patient’s language — 12 Arabic dialects, English, or one you pin
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Intake brief (Nour)Routine- Concern
- —
- Duration
- —
- Family history
- —
- Previous care
- —
- Pathway
- —
- Photos
- front · crown — requested
Configurable intake03 / 10
Your questions, your forks. An intake matrix you configure.
Settings → Intake holds the clinic's intake tree: up to 20 pathways of 30 questions. Each pathway says what Nour listens for; each answer matches its words in any language, jumps to the next question or another pathway, or alerts the doctor now. Every answer lands in the brief exactly where the doctor expects it.
- A sample matrix to start from: a global triage & safety screen plus five specialty tracks
- The path is kept by the platform, not left to memory — the same answer always takes the same fork
- Show each item to the doctor as a card, as text, both, or not at all
NOURCedar Hair Clinic · Clinic administratorClinicIntakeListeningPrices & drugs→ Alert the doctor now
Session with Nour04 / 10
The ambient scribe that acts on what it hears.
With the patient's consent ticked, Nour listens to the consultation, transcribes it in 10-second segments and recognises the doctor's voice. Trigger words the clinic defines — “Take note”, “Add to plan”, “The prescription is”, “يا نور” — turn into action cards while the doctor speaks.
- Every card can be undone; a team notice waits 20 seconds before it sends
- A spoken return visit — “see you again in 3 weeks” — is registered on its own
- Ends on the doctor’s end phrase or after 45 s of silence; Nour never records herself
NOURCedar Hair Clinic · Dr. HaddadTodayPatientsSessionCare plan formulation05 / 10
The care plan drafts itself. The doctor signs it.
From the consultation, Nour formulates the care plan — assessment, medications, patient instructions, the follow-up schedule and the return appointment — and flags the uncertainties it wants reviewed instead of guessing. Nothing reaches the patient until the doctor signs the reviewed record.
- Check-ins on WhatsApp at 6 h, 24 h, day 3 and day 7 — optionally in Nour’s voice
- A day-7 score below 3 alerts the team; a STOP cancels what is pending
- Services heard in the consultation are charged when the plan is signed
NOURCedar Hair Clinic · Dr. HaddadTodayPatientsConsultationThe doctor’s workspace06 / 10
Longitudinal by design. Every visit next to the first one.
Three columns the doctor never has to hunt for: Nour's intake brief, the longitudinal assessment and the care pathway with its actions. Baseline and latest imaging sit side by side, and photos the patient sends on WhatsApp file themselves into the record.
- Red flags first — urgency and intake safety flags above everything else
- Signed-record cards: previous assessment, medications, care instructions, visit history, prescriptions
- One tap per visit: Arrived, Start visit, Finish visit, Prescribe
NOURCedar Hair Clinic · Dr. HaddadTodayPatientsInboxReports- Concern
- Temple thinning
- Duration
- 1 yr · faster
- Family
- Father
- Previous care
- Minoxidil
- Budget tier
- Mid
The reception dashboard07 / 10
Reception, in one screen.
Today's queue with Arrived, In room and No-show; one-touch WhatsApp messages — “Room ready”, “Running late” — from the clinic's own templates; upcoming appointments, booking, and patient registration with WhatsApp aftercare consent.
- Every patient gets a file number
- One inbox for every WhatsApp, Facebook and Instagram conversation
- Book an appointment or register a patient in a couple of taps
NOURCedar Hair Clinic · ReceptionTodayBookPatientsInbox| Time | Patient | File | Doctor | Status | |
|---|---|---|---|---|---|
| 09:30 | Maya S. | 1031 | Dr. Haddad | Arrived | ArrivedIn roomNo-show |
| 10:30 | Rami K. | 1048 | Dr. Haddad | Booked | ArrivedIn roomNo-show |
| 11:15 | Lina A. | 0977 | Dr. Saab | Booked | ArrivedIn roomNo-show |
| 12:00 | Omar F. | 1052 | Dr. Haddad | Booked | ArrivedIn roomNo-show |
| 12:45 | Hiba N. | 1003 | Dr. Saab | Booked | ArrivedIn roomNo-show |
The pharmacy dashboard08 / 10
The prescription is at the pharmacy the moment it is signed.
The doctor prescribes from the clinic's drug formulary and the pharmacy seat sees it at once. Dispense with quantity and batch / lot, guarded by stock; void with a reason. The formulary carries barcodes, registration codes, selling and cost price, quantity on hand and reorder levels.
- Search by name, phone or file number
- Dispensing report, inventory and pharmacy P&L with gross margin
- Import and export the formulary as CSV
NOURCedar Hair Clinic · PharmacyDispenseStockReports| Medicine | GTIN | On hand | Reorder | Price |
|---|---|---|---|---|
| Minoxidil 5% foam | 0628··4417 | 23 | 10 | $34 |
| Finasteride 1 mg | 0628··1022 | 6 | 8 | $22 |
| Biotin 5000 mcg | 0731··5590 | 41 | 12 | $15 |
| Ketoconazole 2% | 0628··8810 | 17 | 6 | $18 |
The management dashboard09 / 10
Management sees the whole clinic. Not just the calendar.
Clinic insights show how the clinic is doing — new conversations, first-reply time, inquiry to booked, attendance, signed care plans, follow-ups, satisfaction and what Nour costs to run. Reports break intakes down by stage and by doctor, month against month.
- Where inquiries come from, and the whole patient journey
- Allowances at a glance: patients, WhatsApp, voice notes, consultation time
- Team, intake, listening rules, prices & drugs, voice & language — all in Settings
NOURCedar Hair Clinic · Clinic administratorInsightsReportsAssistantSettingsSubscribe · Partner program10 / 10
Start with NOUR. Or bring it to your clinics.
Pick a plan sized to your clinic — doctors, patients, WhatsApp volume and consultation time. Or join the NOUR Partner program: your own partner portal, wallet, credit limit and partner discounts, to open and run NOUR clinics for your clients.
- Partners create clinics and see their usage — never a patient’s chart
NOUR Partner PortalYour clinics, one portal.Create a Nour medical clinic →| Clinic | Plan | Status | Patients | ||
|---|---|---|---|---|---|
| Cedar Hair Clinic | Clinic Pro | Active | 412 | 3,118 | View usage |
| Skin & Laser Center | Clinic | Active | 205 | 1,460 | View usage |
| Smile Dental | Clinic | Suspended | — | — | View usage |